Three weeks ago I ordered business cards from a company in Dandenong, VIC called Dynamite Express Cards. I went with them because they offered a great price for 1000 business cards.
The cards finally arrived a week ago, two weeks after I ordered them. I eagerly opened the package to find two cardboard boxes (containing 500 cards each) wrapped in corrugated cardboard. The boxes and cardboard each had one of the cards taped to it, which I thought was odd (I paid for 1000 cards… had they used 3 of my ordered cards?). After the initial shock of my cards being wasted on the packaging, I noticed that they ALL had a 1.5mm black spot in the upper left corner. This was definitely not on the proofs, and showed up starkly against the white background.
I immediately took photos of these cards and the ones in the boxes (all of which have the spot) and emailed them (marked URGENT) to the manager, Suzie Youle, asking how to proceed as I wanted replacement cards. I didn’t get a reply. 24 hours later I emailed their enquiries people because I thought I’d get a response, considering the web site clearly states that EMAIL ENQUIRIES WILL BE REPLIED TO WITHIN 24 HOURS. But no reply.
The following day I got tired of waiting and looked up their office number in the yellow pages. I called and asked for the manager by name. I was told she was taking another call, so I left a voice mail message for her. She didn’t call. She did finally reply to my email, however… but this is what it said: Hi Rebecca, Hmm weird one! Is it on all of the cards? Let me know. Thanks Suzie.
There was no apology!
I sent a reply within 30 minutes. That was last Friday. It’s now Wednesday. I called her again twice this morning and left another message on her voice mail, somewhat more annoyed sounding this time. I explained that I needed a replacement URGENTLY and I’d been waiting a week. I expect she won’t call. (It’s now 4:30pm here, 5pm in VIC…)
It only cost $65 for 1000 cards, which is very cheap. But that’s $65 wasted and I’m just starting out. I now have to order cards from someone else because Dynamite Express Cards is so incompetent, meaning the new cards will cost far more than I can afford when I factor in the wasted $65 and the lost time…
Needless to say I’m angry! I’ve written a review on Word of Mouth on the Web, and I’ve discovered I’m not the only dissatisfied customer. I hope what I’ve written here and on WOMOW will help at least one person avoid wasting their money on such a worthless company.
